Refund policy

Valerie Peterson Art

Refund & Return Policy

Thank you for supporting Valerie Peterson Art! Each original painting is created with care, and I want you to feel confident and happy with your purchase.

Original Paintings — 7-Day Returns

Returns of original paintings may be requested within 7 calendar days of delivery.

To qualify for a return:

The painting must be in its original condition.
Any included frame must be undamaged.
The artwork must be securely packaged for return.
Proof of purchase is required.

Fine Art Prints & Small Goods — 14-Day Returns

Returns of fine art prints, greeting cards, and small goods may be requested within 14 calendar days of delivery.

Items must be unused, undamaged, and returned in their original condition.

Custom Commissioned Artwork

Because commissioned artwork is created especially for each customer, custom commissions are generally final sale.

Cancellation terms, deposits, and any potential refunds will be discussed and agreed upon before work begins.

Return Shipping

If you change your mind about a purchase, you are responsible for return shipping costs.

Original paintings must be carefully packaged and returned with tracking and insurance appropriate to their value.

Original shipping charges are generally nonrefundable for ordinary returns.

If an item arrives damaged, defective, or incorrect, Valerie Peterson Art will cover reasonable return shipping costs when a return is necessary or arrange another appropriate resolution.

Damaged or Incorrect Orders

Every effort is made to package artwork carefully and securely.

If your order arrives damaged or you receive an incorrect item, please contact me as soon as possible, preferably within 48 hours of delivery.

Include your order number and photographs of the artwork and packaging.

I will work with you to resolve the issue fairly, including a replacement where available, repair where appropriate, or refund.

The 48-hour request helps with shipping claims and does not limit your applicable consumer rights.

How to Request a Return

Please use the Contact page at http://www.valeriepetersonart.com to request a return.

Include your name, order number, and reason for the return.

Please wait for return instructions before sending artwork back. Do not send returns to the studio without prior authorization.

Refund Processing

Once returned artwork has been received and inspected, you will be notified of the refund decision.

Approved refunds will be issued to the original payment method. The time required for funds to appear depends on your payment provider.

Additional Information

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Thank you for supporting independent art and allowing my work to become part of your home.

Valerie Peterson
Valerie Peterson Art 
http://www.valeriepetersonart.com